1-Year International Warranty
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Complimentary Worldwide Delivery
30-Day Return
1-Year Warranty
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Client Services
If you dont find the answer to your question here, feel free to send us an email at contact@esmatiwatches.com
Will I need to pay duties or import taxes?
No. All duties and import taxes are covered by us for every order, ensuring a seamless and worry-free delivery experience.
What is included with my order?
Each order is presented with the following:
- The timepiece
- Signature ESMATI presentation box
- ESMATI cleaning cloth
- Watch manual
Are your watches authentic?
Yes. Every timepiece we offer is 100% authentic and carefully inspected to meet our standards of quality and originality.
What type of movement do your watches use?
Our current collection features precision quartz movements sourced from Japan, selected for their reliability and accuracy.
As our brand continues to evolve, we intend to introduce automatic timepieces as part of future collections.
I see you offer a 30-day return policy, are there any return costs?
We offer a 30-day return period for your convenience.
Return shipping costs are the responsibility of the customer. However, in the case of a warranty-related return, all associated shipping costs will be fully covered by us.